Reference Number: 10795
Job Description:
Responsibilities as Team Lead:
- Technical expertise in DC, break fix etc.
- Experiences and technical expertise in structured cabling and Patching.
- Manage movement of equipment, tracking progress and status of DC locations.
- Shift Scheduling and backfill requests.
- Responsible for all reporting required by the bank (frequency determined by business needs).
- Attend all meetings (frequency determined by business needs).
- Point of Contact for smart hand service submission.
- Management of local teams and coverage for other countries.
- Coverage for holidays, Ad Hoc across all locations.
- Handle L1 escalations, through reporting back to other DC Leads.
- Must have team management/people management experience.
- Strong knowledge and experience with operations and audit requirements and concept
- DC Services experience.
Leadership Skills:
- Must have experience running BAU operations in a leadership role.
- Must be able to smoothly communicate regionally with people from diverse backgrounds.
- Experience making team schedules, giving trainings, and taking escalations.
BAU Job Responsibilities:
- Provide hardware support for network, servers, storage, and hardware under direction of staff.
- Management of the media eradication and dispose process.
- Daily morning check and reporting of equipment hardware status (Visual check).
- Rack & install / removal of physical hardware.
- Installation or upgrade of hardware for servers, parts replacement under direction of the staff.
- Manage spare parts handling for all installed hardware.
- Controlling dispatch of faulty parts to Company’s contractors and coordinating with them for RMA.
- Spare parts inventory management: Manage the inventory of spare parts and its status.
- Equipment management – Management of equipment location in the racks and managing rack layout under direction of staff.
- Asset management – Labelling and recording of assets, publish changes move / remove / decommission, periodic asset checking.
- Vendor/Supplier coordination: Log hardware cases with respective supplier, manage spare parts & logging the issues and site access management.
- Reporting management – issue daily report / handover document and monthly documents.
Interested parties please send your application to our recruiter via email directly and quote the job reference number if any.