Reference Number: Reference No.: ITCS 10585
Job Description:
The main role of this position is providing onsite & remote end user support for real-time market data feed and applications running on desktop and Linux environment with the scope of activities including application testing, packaging & documentation, market data application and system software deployment, problem management and system monitoring. In addition to day-to-day support tasks, this role also requires participation in projects related to system/infrastructure changes
- Perform morning system checks & on-call support duties
- 2nd level support on market data applications & systems
- Monitor & process user request/questions via email, hotline, Service Management tool
- Perform/coordinate weekend changes / weekday emergency break-fix changes
- Participate in Projects involving market data systems
- 3~5 years desktop application support experience (experience at financial institution is a plus)
- Good written/verbal communication & interpersonal skills
- Ability to liaise with business and other IT department for delivering solutions & services
- Working knowledge of mainstream Market Data Applications (Bloomberg Terminal, Refinitiv Eikon, FX/OTC Derivatives Broker apps, etc)
- Experience in supporting Bloomberg B-Pipe, Refinitiv Elektron Real-time data feed, TREP distribution platform and Exchange system is a plus
Interested parties please send your application to our recruiter via email directly and quote the job reference number if any.